We ask that you abide by the terms and conditions that follow. Please read them carefully, because your use of our website constitutes your agreement with these terms.
Istrodent reserves the right to revise these terms and conditions from time to time. When we make changes, we will post them here. You may wish to check this section from time to time, because your use of our website following any changes indicates your agreement to be bound by those modifications.
All prices displayed on the website are including VAT when purchasing within South Africa.
Payment before delivery is required.
Prices are linked to the exchange rate & could change without notice - while stocks last.
All equipment sold on this website that requires installation will be charged accordingly. A sales consultant will be in contact you regarding installation fees once you have placed your order.
Istrodent prides itself in providing exclusive, quality merchandise. Please understand that some featured items may be available only in limited quantities or only while supplies last. On occasion, in limited instances, that may mean that certain items displayed on Istrodent may no longer be available. Once an item is out of stock, Istrodent will attempt to remove the item promptly from display. However, display of an item on Istrodent is not a guarantee that the item is available. Should you have any questions concerning the availability of a particular item, please inbox us. Availability of merchandise may vary at Istrodent. Also, please note that we cannot guarantee that merchandise you saw on a previous visit to Istrodent will still be present on our website when you visit again. Istrodent reserves the right to make changes to its website without prior notice. If you are unable to locate a particular item that caught your attention on a previous visit to our website, please inbox us. We will make every effort to fulfil your requests whenever possible.
Istrodent will make every reasonable effort to display its merchandise on Istrodent as accurately as possible, however some pictures may vary from actual product. Unfortunately, various factors, including the display and colour capabilities of your computer monitor, may affect what you actually see on your screen. As a result, Istrodent cannot be held responsible for the display of any colour, texture or detail of its merchandise on your computer screen and cannot guarantee the accuracy thereof. However, if you are dissatisfied with any item you purchase from Istrodent, you can return it to us. For more information regarding our return policy, refer to our "Returns & Exchanges" section, which details our return policies and procedures.
This website, its contents and sales of merchandise through the use of this website are intended solely for the personal, non-commercial use of our clients. Merchandise is not offered for resale.
THIS WEBSITE AND ITS CONTENTS ARE PROVIDED "AS IS". ISTRODENT DISCLAIMS, TO THE FULLEST EXTENT OF THE LAW, ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NEITHER ISTRODENT NOR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS WEBSITE OR ANY ASPECT THEREOF SHALL BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES, ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THIS WEBSITE, OR ERRORS OR OMISSSION IN THE CONTENT THEREOF, EVEN IF ISTRODENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ALL USERS AGREE THAT ACCESS TO AND USE OF ISTRODENT AND THE CONTENT THEREOF IS AT YOUR SOLE RISK.
Exchanges and Refunds on items can be made only within 7 days of shipment. All merchandise that is returned must be in original new condition. It is the customer's responsibility to return an item, and we suggest sending it insured with a delivery confirmation, as packages do get lost in the mail. It is suggested that you notify us of your return, prior to returning it. There are no refunds on shipping or handling charges. Please enclose a copy of your original invoice or packing slip, note CLEARLY on it what you would like us to send you back for an exchange. There will be a reshipping charge to send your exchange back to you. If we made a mistake in shipping, there will be NO reshipping charge and return shipping will be refunded back to your credit card. Shipping and handling is not refundable under any circumstances. If you experience a special circumstance or particular problem, contact us and we will accommodate to the best of our ability.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Istrodent may terminate this Agreement and deny you access to Istrodent at any time, immediately and without notice, if in Istrodent sole discretion you fail to comply with any term or condition of this Agreement.